Visa Account Updater
Visa Account Updater (VAU) enables the exchange of updated account information electronically among participating issuers, acquirers and merchants that process ‘account-on-file’ Visa transactions. This can include recurring and auto bill payment providers, subscription services, certain online merchants, and preferred customer travel and entertainment programs.
Issuers provide Visa with changes to account numbers and expiration dates, resulting from business situations such as product upgrades, acquisitions and mergers, and account closures.
Participating merchants update their customer databases with refreshed account data before transactions are authorized – avoiding potential declines, streamlining the authorization process, reducing costs and saving valuable time.
What It Does
- Helps merchants update their account-on-file information
- Provides an automated, dedicated, secure clearinghouse for easy access to this information
- Makes changes to cardholder account information available in a timely, efficient, and cost effective manner
- Supports multiple updates to a single Visa account
- Allows issuers to block updates to selected participating merchants
Benefits Overview
Consumer/Member
- Offers a seamless account update process
- Helps provide uninterrupted service
- Reduces negative experienced causes by unnecessary declines
Card Issuer
- Maintains continuity of payment relationships with the cardholder by helping maintain accounts when information changes
- Helps retain customers because payments are more convenient
- Improved customer service
For more information, contact our Electronic Services Manager or call Visa Customer Service at 1-888-847-2242; or, email Visa’s Account Updater Product Office at updater@visa.com.
To opt out of Visa Account Updater service, click here to access a form you can complete and submit to us. Please keep in mind, opting out may prevent your preauthorized payments from processing on time if there’s a change in Visa number or account information. Typically, you should allow approximately two to three weeks for this change to take effect.
Identity Theft Protection
ID Safe Choice
Think you don’t need identity theft protection? Think again.
Identity theft is consistently the number one complaint to the Federal Trade Commission. Rampant data breaches, affecting millions of records, are putting consumers at great risk of identity theft. It can happen to anyone – regardless of your age and income, where you live or how careful you are.
Restoring your identity on your own can be time-consuming and stressful. After a while, some people give up, leaving them to contend with the aftermath of identity theft for years to come, including fraudulent bills, collections activity, damaged credit and even criminal records.
Northeast Community Credit Union is delighted to provide identity theft detection and recovery services to our members with checking accounts.
We have partnered with one of the nation’s most trusted names in identity theft protection to provide you with access to a comprehensive suite of services to address fraud caused by identity theft if it happens to you or your family members.
Covered account services include:
Fully Managed Identity Fraud Research, Remediation and Recovery – a professional certified and licensed Recovery Advocate will work on your behalf to restore your identity to pre-event status for identity fraud you might experience or suspect. Click here for complete Terms and Conditions.
If you become a victim or suspect you might be a victim of identity theft for any reason, simply let us know. You do not have to confirm identity fraud before seeking assistance. We will put you in touch with a professional Recovery Advocate who, depending on your identity theft, will:
- Perform research to determine the extent of the problem, including a review of all three credit reports (if appropriate)
- Assist with the placement of fraud alerts with the three major credit bureaus
- Write letters/make calls on your behalf to dispute fraudulent information
- Coordinate with the government agencies, financial institutions, creditors, etc. to resolve incidents
- Work with law enforcement to help arrest and prosecute the criminals.
- Follow up for 12 months after recovery
This service covers nearly all types of identity fraud, even if it is not related to your account(s) with Northeast Community Credit Union! Types of identity fraud covered include: identity theft related to credit/debit cards, tax fraud, employment fraud, government documents and benefits fraud, medical fraud, and any other type of identity theft fraud recognized by the Federal Trade Commission. Please refer to Terms and Conditions for details.
Lost Document Replacement – this service provides personalized one-on-one assistance to replace identity credential documents that have been lost, stolen or destroyed in connection with your identity fraud event. If any of your documents were lost, stolen or destroyed as a result of an identity theft incident or information compromise, let us know and we will refer you to a professional Recovery Advocate who will work with you to replace the missing documents, including credit cards. Your Recovery Advocate will work with you to contact creditors, cancel the compromised information, and obtain replacement documents.
Identity Theft Expense Reimbursement Insurance – up to $10,000* – you may receive reimbursement for out of pocket expenses incurred during the identity recovery process up to the program limit, including reimbursement for lost wages, attorney’s fees, and other expenses. Click here for Evidence of Coverage.
ID Safe Choice is a service offered to our members to help protect them and their finances. If a compromised debit or credit card is involved and you have allowed others access to your card information, the coverage will not be in effect as this is considered failure to safeguard card information which violates the terms of the insuring policy.
Visit or call your credit union to sign up for the ID Safe Choice program with a small monthly fee of $2.
* Identity theft insurance is underwritten by Lyndon Southern Insurance Company, a member of the Fortegra family of companies. The information provided is a program summary. Please refer to the Identity Theft Expense Reimbursement Evidence of Coverage forms for additional information including details of benefits, specific exclusions, terms, conditions and limitation of coverage. Coverage is currently no available in NY and may not be available in other U.S. territories or jurisdictions in the future.
Account Alerts
When you sign up for our Home Banking, you have the opportunity to sign up for account alerts.
Account alerts notify members when activity is happening on their account. Dollar limits and transaction amounts are customizable to each user. Alerts are sent via text or are emailed to your preferred email address.
Alerts are available for:
- Account balances – falling below or going above a certain amount
- Direct deposits posting to accounts
- ATM withdrawals
- Debit card transactions
- Checks clearing
- Withdrawals
- Transfer made
- Transfers unable to process
To sign up for account alerts, log in to Home Banking. Click on Mobile App Settings to add your phone (device) and number for text alerts (check all boxes that apply). You will receive a confirmation text with info that you’ll enter on the next screen to verify the text was successful. Once everything is confirmed, log out of Home Banking and then log back in. Click on the Additional Services tab and choose Account Alerts; from there, you can choose which alerts you want and whether you prefer email or text alerts. These 3 simple steps will keep you on top of things. For more information, contact any of our offices – it’s easy and free!
Direct Deposit
Direct deposit is the preferred payment method for many employers. With direct deposit, the paycheck is automatically deposited into the member’s savings or checking account. This saves both time and money by eliminating a trip to the credit union to cash and deposit a check.
Bringing your direct deposit to NCCU also gives you extra benefits on your consumer loans and CD rates:
- .25% consumer loan rate discount (not for real estate loans)
- .20% interest rate bump-up for CDs (not for IRAs)
To sign up for direct deposit, complete this form and return it to your employer.
For more information or assistance, contact any of our offices.
Automatic Transfers
Automatic transfers allow you to set up prearranged transfers from one account to another. Examples include a transfer from a checking account to savings account, from a parent’s account to a child’s account, or to make loan payments. Let us know the date and frequency you need transfers made, and it’s scheduled!